All items are checked for quality before they are shipped to our customers. Should you receive an item that is not in perfect condition please contact customer service immediately.
We offer free US returns/exchanges with in 7 days.
We are currently unable to process international returns.
They must be in their new unworn, unscented , and unstained condition, along with the hygiene liner, and original tags attached.
Please contact us at Orders@boldswim.com
Subject Line: Order no ##
Exchanges will be processed as previous item is returned, or sooner. Must be returned within 3 days, once exchange has been received. For refund to be processed.
BETTERDAYS Promotional Items are considered final sale, and not eligible for return or exchange.
Items purchased through LOVE ISLAND/Fusebox are considered final sale and not eligible for return or exchange.
Items purchased from pop- up events are considered final sale, and or custom orders (made to order/presale) not eligible for return or exchange.
Items marked as final sale are not eligible for return or exchange.
For Delivery Concerns/Issues we will work with you through our Package partner Route to help with filing a claim and recovering any lost packages.