Order FAQ's

100% Carbon Neutral and Offset Shipping 

Partnered with Cloverly we can match the location of the offset project as closely as possible to the location of the initial carbon producing activity.


  • In stock Orders are processed and shipped with in 24-72 hours.
  • Items marked pre-sale/backordered have estimated in-stock arrival dates. Once received your item will be package and shipped the earliest available date (immediately, late mail drop off, and or business next day). 
  • Pre-sale orders can not be canceled once ordered. You will be updated if there are things outside of our control that occur (including custom delays etc.) We are monitoring arrival status daily! and will not extend your wait beyond 45 days from our estimated date.
  • Complimentary US Priority Shipping via USPS, 2-3* days (outside of weather, holidays)  
  • International USPS Priority Shipping via USPS 6-10 days (depending on market) or current shipping conditions (COVID, HOLIDAYS, WEATHER)
  • Please see current delays at USPS
  • Next-day and Express delivery options also available please check USPS for current impacts due to COVID

Returns And Exchanges

    • Easy and complimentary,  Start an Exchange/Return 
    • Items purchased during DONEGOOD DO GOOD promotions are considered to be final sale and not returnable or eligible for exchange